Shipping Policy

Effective date: September 24, 2026 · Last updated: September 24, 2026

We ship free to addresses within the United States. This page explains processing times, estimated delivery, and what happens if something goes wrong in transit.

1. Where we ship

We currently ship within the United States only. Our checkout accepts US shipping addresses; we do not ship internationally at this time.

2. Cost

Standard shipping is free on orders to US addresses. There is no minimum order.

3. Processing time

Orders are usually processed within 1-2 business days of being placed (business days, excluding weekends and holidays). Orders placed on a weekend or holiday are processed on the next business day.

4. Estimated delivery

After processing, most orders arrive within 3-7 business days. Delivery estimates are not guarantees: carrier delays, severe weather and peak periods can add time.

5. Tracking

Where tracking is available for your order, we include it in your shipping confirmation email. If you do not receive a confirmation, check your spam folder and then email us.

6. Wrong or incomplete address

Please check your address carefully at checkout. If you notice a mistake, contact us immediately through our contact page — if the order has not shipped we will correct it. If a package is returned to us because the address was wrong or the carrier could not deliver it, we will contact you to arrange reshipment.

7. Lost, delayed or damaged in transit

If tracking shows your order as delivered but you cannot find it, check around your property and with neighbours, then contact us within 30 days. If a package is lost or arrives damaged, email us with your order number and photos where relevant; we will investigate with the carrier and replace or refund the order.

8. Questions

Use our contact page, or the support details shown on your Stripe receipt.